RETURN-EXCHANGE-REFUND

Grooves facilitates its consumers with an “Open Box Policy’’ which means while receiving the product you can check your parcel at your doorstep.

RETURN & EXCHANGE
If your product is defective/damaged or incorrect/incomplete at the time of delivery, you can return the product to the delivery agent, claim a refund for the order, or claim an exchange.
If the size of a product does not match the one ordered.
You cannot return/exchange a product because of a change of mind.

RETURN & EXCHANGE TERMS

As we offer Open Box Policy, you should check before receiving a product. We don’t accept any allegations after receiving the product.
The product must be returned in the original and undamaged manufacturer packaging/box.
The product must be unused, unworn, and unwashed.
The product must include the original tags, user manual, warranty cards (if have any), freebies, and accessories.

REFUND POLICY & PROCESS

If you paid earlier and are eligible to return the order (As per the Above-Mentioned Eligibility & Terms), you can claim a refund without any hesitation. We will receive your refund claim, after verifying from our side you will get the paid amount as a refund within 7-10 working days from the claim date.